The National Information Technology Authority (NITA) has graduated twelve Ugandans as trainers to teach fellow Ugandans business process outsourcing skills in order to create jobs.
Currently, the common BPO services in Uganda include management of call centres, branding, website marketing, tele-marketing, payroll management, customer care, sales and advertising. The training which was facilitated by the Egyptian Ministry of Communications and Information Technology is part of the ICT capacity building programme between Uganda and Egypt to lower the cost of training locals in the sector.
While passing out the graduates last week, former Information Communication Technology Minister Ruhakana Rugunda said the training is government?s strategy to prepare 3,000 jobless youth for the sector.
?Government has identified ICT as a core strategy for enhancing public service delivery. BPO business is very competitive and companies that provide these services need to adhere strictly to the set standards as well as operating procedures,? Dr Rugunda said.
Currently NITA is conducting the training in conjunction with the Uganda Institute of Communications Technology with support from Techno Brain one of the leading BPO service providers in the United States of America.
According to Dr James Saaka the Executive Drector NITA, BPO is a new form of labour which is among the fastest-growing service in Europe and Asia.
He observed that with Uganda?s large unemployed computer literate youth, the country is destined to become a leading BPO destination in the East African Community, where currently China and India dominate the business because of the cheap labour.
BPO is largely aided with the availability of cheap internet which Mr. Saaka said will soon be fixed.
sotage@ug.nationmedia.com
Source: http://www.ugandan-news.com/s.php?22958
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